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FAQ

1.When will you ship my order?
For the retailing goods in stock, we will arrange the delivery in a week after we have received your payment.
For 1-10pcs, it will takes 2 weeks to produce it.
For the bulk orders more than 20 pcs, we will negotiate the production time with our production department and send email to inform you.
It is suggested to order the bulk goods in advance to avoid the busy season from May to September.


2.How will you deliver my order? And what about the delivery time?
For the retailing products and small orders, we will deliver the packraft by express to your door: DHL,UPS,EMS.
It takes 4-7days arriving to your door by DHL, a week by UPS,more than a week by EMS.
For large orders, we will negotiate with you and deliver the order by air or by sea according to your needs.


3.What are the delivery fees for buyers?
Our prices showing in the website do not include the VAT and custom charge.
For international buyers, you need to pay all the fees, which including the deliverying fees, the fees charged by the custom in your country. The fees varies according to diffrent quantity and different coutries policy. Please track the goods once we have delivered your parcel and deal it quickly when the parcels arrive at the customs.
For the target address in China, we will deliver the goods for free.


4.Why there’s difference betteen the data of the actual boat and what showing on the website?
As our boat are made by hand, there will be some difference among the boat made of different batches fabric. Color and weight difference of the different batches fabric will cause this.
Please take MRS official website data for the final reference, we will update it as soon.

1.How to setup the boat and the accessories?
A user manual is delivered together with each packraft, you can take it for a reference and setup the boat according to the manual. You can also download the user manual in the download center.


2.Which model could load my bicycal?
The Adventure X2, Microraft Extra long and Barracuda R2 could load the bicycal well.
You can also caculate the weight of the lagguge and the weight of yourself, load the bicycle on Microraft L.


3. Can the dog join in?
Of course! Till now, we have not heard that a dog has hurt a packraft’s floor. Our customers have ever loaded medium size dog on 98L and Adventure X2.
But we have ever repaired the holes bitten by dogs. Sharp claws or teeth will make holes, so be careful!


4.How to maintain and care my MRS packraft?
Please refer to the maintainness and careness of MRS packraft in the download center and do it according to the manual.


5.How to retrofit and repair my MRS packraft by myself?
Usually, we do not suggest retrofiting the packraft by yourself as there are risks especially the action like adding the ISS on the boat. You can contact us for doing it.

For adding small attachments or simple repair of the packraft, you can refer to the simple repair part on the user manual in the download center.

1.How to order an offcial MRS product?
We will show different countries dealers on the website, you can easily find a dealer close to you. You can get the boat in a short time as the dealers usually have many stocks.
For countries without dealers, just easily register your account. To fill out the receipt information and complete online payment according to the process, you can purchase the latest MRS products on this website.


2.How can I order a custom boat?
Usually, the custom services we could offer are custom color, adding ISS/spraydeck to a no ISS/spraydeck boat, adding thight straps.
For custom color boat, just write the correct color in the color model number and send it to us that we can make a custom color boat for you.
We only offer simple custom servie for bulk orders and will charge custom fees.
Other special personal custom needs like printing characters, some unique designs of the packraft, our time and resources is limited to solve it.


3.Any discount?
Yes, we will offer discount for group and company buyers according to the quantity and whether they will buy the boat consistantly.
We will also offer discount for the stock or second-hand boat in winter.