MRS packrafts is protected by warranty policy and repair services.
We provide after-sales support services for our products. You can buy them with confidence.
If your MRS packrafts product has quality and process problems, we will repair or replace it within 3 years from the date of your initial purchase.
If you need repair due to damage or wear, we can provide fast and low-cost repair service.
If your MRS product has problems within the scope of warranty, please return the product to the factory for evaluation according to the following steps.
You need to provide information about the product (unique code (Stern main air valve – as shown in the figure), purchase date and problems) to help our maintenance technicians evaluate.
Please contact the dealer who purchased the ship first to obtain the approval (help) for returning the product for evaluation.
Our service technicians will give the dealer a service authorization number for your warranty return. Please include this number in your shipping label and the package when returning.
For the problems within the warranty scope, MRS will not charge any necessary material and labor costs to complete the repair and restore the product to its normal operation state. MRS will also pay the freight required to return the product after repair.
Please note: when you return the product for repair or warranty, please ensure that the item is clean and dry. If the ship is wet and unclean, resulting in new problems in long-distance transportation, the buyer will bear the responsibility.